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Person moving a closed cantilever parasol on a wheeled base

Delivery & payment

Delivery

We deliver to Switzerland and Liechtenstein, free of charge and with no minimum order value.

Delivery is usually within 3 weeks; with advance payment the period starts when payment is received. Special sizes and RAL colours on request.

The delivery period starts once your order has reached us with all the details needed to carry it out (for example model, size, fabric colour).

Smaller items such as protective covers, spare parts and accessories are sent by parcel service, larger products such as parasols and bases by freight forwarder. Delivery is to the kerbside.

Collection at the showroom

Alternatively you can collect your order free of charge at the showroom in Bischofszell (shipping method “Abholung im Showroom Bischofszell”). Please arrange an appointment beforehand; we will let you know when your goods are ready, usually within the same period.

Assembly service

We offer an assembly service on request (CHF 149.–). Please contact us before ordering: 071 230 10 70.

Payment

The full purchase price is due when you order; there is no down payment. All prices are in CHF including VAT. You can pay by:

  • credit/debit card, TWINT, Apple Pay and Google Pay (processed by Stripe)
  • invoice / advance payment with a Swiss QR payment slip: delivery follows once payment is received.

Returns and warranty

This parasol is made to your specifications. Returns are only possible in case of defects or wrong delivery.

For defective or wrongly delivered goods, please contact us beforehand and we bear the return costs. The Glatz manufacturer's warranty applies according to the warranty terms and operating instructions of your product. Our terms and conditions are authoritative.