Frequently asked questions
Where do you deliver and what does shipping cost?
We deliver to Switzerland and Liechtenstein. Delivery is free, with no minimum order value.
How long does delivery take?
Delivery is usually within 3 weeks; with advance payment the period starts when payment is received. Special sizes and RAL colours on request.
Can I collect my order at the showroom?
Yes, collection at the Bischofszell showroom (Fabrikstrasse 26a) is free of charge. Please arrange an appointment on 071 230 10 70 beforehand; we will let you know as soon as your goods are ready.
Which payment methods are available?
Credit/debit card, TWINT, Apple Pay and Google Pay (processed by Stripe) as well as invoice / advance payment with a Swiss QR payment slip. The purchase price is due in full when you order; there is no down payment.
Can I return a parasol?
This parasol is made to your specifications. Returns are only possible in case of defects or wrong delivery. For defective or wrongly delivered goods, please contact us beforehand and we bear the return costs.
Which warranty applies?
The Glatz manufacturer's warranty applies, in line with the warranty terms and operating instructions of the product concerned. We take warranty cases via our contact form, by phone or by email and handle them with the manufacturer.
Do you offer an assembly service?
Yes, on request for CHF 149.–. Please contact us before ordering (071 230 10 70).
What is a valance?
The valance is the fabric edging around the canopy. On models with a valance option you choose with or without in the configurator; with a valance the clearance height under the parasol is lower. For the ALEXO® it is, according to the operating instructions, 215 cm without and 200 cm with a valance at Ø 200 cm, and 210 cm without and 195 cm with a valance at Ø 220 cm (figures when using the ground sleeve).
Which fabric quality should I choose?
Glatz offers fabric qualities 2, 4 and 5, all with UV protection over 98 percent. The higher the quality, the longer the colour lasts and the more tear-resistant and water-repellent the fabric is. Quality 5 is the highest of the three qualities. More under “Advice”.
How heavy must the base be?
The larger the parasol, the heavier the base must be. Glatz engineers have calculated the right base weight for each model and size; you will find it on the product page and in the configurator. Cantilever parasols generally need heavier bases.
Do I need a protective cover?
If you cannot store the parasol under cover in winter, Glatz recommends an original protective cover. It protects against wind, rain, dust and fading. The cover wears out and has to be replaced over time.
How do I clean and care for my parasol?
Brush small marks off dry or treat them with lukewarm water, washing-up liquid and a soft brush; then rinse well and let dry. Do not use aggressive detergents. Wipe aluminium with a damp cloth and dry it. Store the parasol and cover for winter somewhere dry and sheltered if possible.
Can I save my configuration?
Yes. In the configurator you can save a configuration; you receive a code (format DS-XXXX-XXX) and a PDF. Logged-in customers find saved configurations in their customer account. With the code you can reopen the configuration at any time.
Are special sizes or colours possible?
According to Glatz, production in Switzerland makes special sizes and colours possible in all RAL shades. We are happy to check with you whether and how we can arrange this: 071 230 10 70 or info@deluxe-moebel.ch.